James Ton | Product Designer (UX/UI)
James Ton | Product Designer (UX/UI)

Hi, I’m James Ton, Product Designer

Designing at the intersection of human digital experiences that leave a smile in the mind.

01 · Design × Code Designer who engineers
02 · Product sense Design that moves a metric Retention case study 03 · AI-native Fluent in AI products AI onboarding case study

Companies I’ve worked with

Picjam Vidico Safewill Cars on Demand
Picjam2snippet

Picjam

Product designer
2023 to now

PicjamProduct designer2023 to now

Designing a content multi-tool to drive retention →

How I redesigned Picjam to earn a place in a brand's weekly workflow, not just their onboarding.

41%month-2 retention, up from 33%

Picjam

Product designer
2023 to now

PicjamProduct designer2023 to now

AI for eCommerce that works on the first try →

Picjam brings AI to product photography, which called for a UX that turned confusion into confidence—and first-time users into successful adopters.

+22%successful first generations
Carsondemandhero

Cars on Demand

Freelance UX consultant
2021 to 2023

Cars on DemandUX consultantDec 2021

Driving results through webpage redesign →

How do you turn a “delightful” service into a market leader? Cars on Demand challenged my team to uncover why their Executive Assistant customers were disengaging despite loving the product. 

66%homepage bounce rate the redesign set out to fix

Safewill

Freelance UX consultant
2021 to 2023

SafewillUX research consultantDec 2021 to Jan 2022

Finding what charities really need from a bequest dashboard →

Two months of research with six charities that set the direction for the redesign of Safewill’s bequest dashboard.

1 in 2bequestors drop off between pledge and gift